Official customer complaint & refund desk

Something went wrong with your booking? Let's put it right.

Log your complaint once, with the details that actually move a case forward — and get assistance by email or WhatsApp.

What we can help with

Refund pending past the promised window, partial refunds, or a charge you did not authorise.

Airline cancelled, rescheduled or downgraded your flight and you need the money or a rebooking.

Misspelled names, wrong dates, missing e-tickets, seats or baggage you paid for but never received.

Booking reference, what went wrong, and the outcome you want.

Your complaint lands with the refunds desk with a reference trail.

A case handler replies by email, or continue on WhatsApp for updates.

All fields are used to open your case. Nothing is stored on this page — your details go straight to the refunds desk.